At Mummy’s Magic Touch, we are committed to ensuring your satisfaction with our homemade delicacies. We understand that sometimes, situations may arise where cancellation or refund is necessary. We aim to make this process as smooth and fair as possible for our valued customers.

Cancellation Policy:

Should you need to cancel your order for any reason, we kindly ask for notification within 24 hours of the scheduled delivery or pickup time. Please contact our customer service team via email or phone to request cancellation. Any cancellation made within this time frame will be accommodated, and a full refund will be processed.

Refund Policy:

Refunds are applicable under the following circumstances:

Quality Concerns: If you encounter any quality issues with our products, we request that you notify us within 48 hours of receiving the order. We may ask for details or photos to better understand the concern. Upon verification, we will initiate a refund or replacement as per your preference.

Cancellation within 24 Hours: As per our cancellation policy, if you’ve canceled your order within the stipulated time frame, a full refund will be processed to your original payment method.

Unforeseen Circumstances: In the event of unforeseen situations such as delivery complications, ingredient unavailability, or other issues beyond your control, we will assess each case individually to determine the best resolution, which may include a full or partial refund.

Important Notes:

• Refunds will be processed within 7-10 business days from the date of approval.
• For cancellations after the 24-hour window, we may provide a credit for a future order as an alternative to a refund.
• Custom or bulk orders may have different cancellation and refund policies. Please contact our team for specific details.

At Mummy’s Magic Touch, we prioritize your satisfaction and aim to resolve any concerns swiftly and fairly. We value your trust in our homemade creations and are dedicated to upholding our promise of delivering delicious products crafted with love and care.

For any further inquiries or assistance, please don’t hesitate to reach out to our customer service team.Thank you for choosing Mummy’s Magic Touch.